Technical Support

Technical Support on ProTag Systems and Seaward testers is available from your local Emona office, click here for details, or call 1 800 632 953 Monday to Friday, 9:00am to 5:00pm EST.

For Service and Calibration of Primetest Elite, PrimeTest 300, PAC3760 Series Supernova XE, Europa Plus, Europa XE testers and ProTag Printers call 1 800 632 953.

For firmware updates, quick start guide and manuals, click here for Emona's web support page.

To download our Calibration & Service Pre-Payment Form, click Emona Service Form

For test tags and ribbons consumables orders, click here for part codes and pricing information. To place an order contact your local Emona Office, call 1 800 632 953, fax 02 9550 1378 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

How To Video Guides

This video tutorial explains how to download test results from the Seaward PrimeTest 300 into PATGuard software, with particular attention to Bluetooth configuration on the PrimeTest 300 tester and your PC.

This video tutorial explains how to download test results from the Seaward PrimeTest Elite into PATGuard software, with particular attention to Bluetooth configuration on the PrimeTest Elite tester and your PC.